Client Satisfaction Survey
Santa Monica
Pet Medical Center
How did you find our services to be:
Outstanding
Very Good
Good
Fair
Poor
1. Was your call handled promptly?
Yes
No
2. Was our telephone response courteous and helpful?
Yes
No
3. Was our waiting room comfortable and clean?
Yes
No
4. Did your wait before seeing the doctor seem reasonable?
Yes
No
5. If Question 4 was no, did someone explain the reason for the delay?
Yes
No
6. Was the veterinary technician and/or receptionist helpful and concerned with your pet?
Yes
No
7. Did the veterinarian answer your questions clearly and completely?
Yes
No
8. Did you feel that your pet received high quality, professional care?
Yes
No
9. Were you given an estimate of charges for any treatment your pet received?
Yes
No
10. Was our payment policy clearly communicated to you?
Yes
No
11. If your pet stayed with us, was it returned to you clean?
Yes
No
12. Would you recommend our hospital to your friends?
Yes
No
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