Customer Service Survey

Thank you for taking some time to take this very short, but informative Customer Service Evaluation Survey. These answers will further enhance our understanding of your needs and expectations.

Rating Scale for Answers: '0 = Very Dissapointed' through '10 = Extremely Satisfied'

* How would you describe your overall level of satisfaction with product and services offered by ORCON Corporation?

More specifically, why did you rate us as you did?

PRODUCT: How would you rate your level of satisfaction with the following features of ORCON products?

* Product Quality:

* Product Usability / Ease of Use:

* Product information/documentation:

How do you think we could make our product better meet your needs?

SALES / CUSTOMER SERVICE: How satisfied are you with the following aspects of our Customer Service?

* Ability to answer product-related questions and offer knowledgeable advice:

* Response time for product inquiries:

* Overall responsiveness of our Customer Service representatives:

* On-time Delivery:

How do you think we could make our Customer Service better serve your needs?

* How willing would you be to recommend ORCON Aerospace as a supplier of high quality aerospace thermal/acoustic insulation systems and materials ('0 = Not At All' through '10 = Most Likely')?

Anything additional you'd like to comment on?

ABOUT YOU

Company Name:

Title:

* First Name:

* Last Name:

* E-Mail:

* Indicates Response Required