Novant Health UVA Health System Hospital Orientation Volunteer Mandatory Education Quiz

DIRECTIONS:  Please complete the quiz below.  You must be able to pass the quiz with a score of 80% or higher. (You cannot miss more than 5 questions.)  Once you submit this online quiz, you will see your score sheet with correct answers.  If you scored 80% or higher... CONGRATULATIONS!  If you missed more than 5 questions you must retake the quiz, as many times as it takes, until you score a minimum of 80%.

1. Novant Health’s Values include: *
2. Our People Credo states, We are an inclusive team of purpose-driven people inspired by our passion to care for: *
3. Inclusion means creating an environment which fosters mutual respect, trust and commitment. *
4. Diversity is the similarities and differences of people found in our workforce. It includes characteristics such as race, age, gender and appearance, but does not include personality, religion or sexual orientation. *
5. Which of the below correctly states the Platinum Rule? *
6. Our Service Standards offer specific behavioral guidance leading to consistent, predictable and high quality service for all customer interactions. *
7. "Meeting me where I am: I will be there for you in the way that you need" is an example of which Service Standard? *
8. "Exceeding my expectations: I will seek out opportunities to find what remarkable means to you and create memorable moments" is an example of which Service Standard? *
9. "Anticipating my needs: I will learn about you as a person" is an example of which Service Standard? *
10. "Protecting my dignity: I will protect your privacy by closing doors and curtains and knocking before I enter a room" is an example of which Service Standard? *
11. According to the Patient Bill of Rights, the patient has the right to: *
12. The 4 A's of Service Recovery are: Anticipate, Argue, Annoy and Apologize. *
13. Shortness of breath; chest pain/pressure; nausea/vomiting; cold sweat; light-headedness; or pressure/discomfort in jaw, neck, upper back or in one or both arms could be a sign of: *
14. What are possible barriers to effective communication? *
15. EMTALA ensures that emergency care is provided to anyone seeking treatment regardless of their ability to pay. *
16. Which of the following are part of our Pause, Protect, Prevent. initiative regarding privacy and cybersecurity? *
17. Your safety responsibilities as a team member of Novant Health include: *
18. An "active shooter" is a person attempting to take the lives of as many people as possible in a populated area. If you suspect an active shooter, you should do which of the following? *
19. Which one of the following situations is an example of when plain language is NOT used? . *
20. For online guidance on how you can prepare for emergencies at home, visit your community, county or state emergency readiness website - or go to: *
21. If you suspect a fire, perform R.A.C.E. R.A.C.E. stands for:
A-Activate Alarm,
C-Contain the fire by closing doors,
E-Extinguish the fire if you can do so safely or evacuate *
22. When using a Fire Extinguisher, perform P.A.S.S. P.A.S.S. stands for:
P-Pull the pin on the fire extinguisher,
A-Aim the fire extinguisher hose at the base of the fire.
S-Squeeze the handle.
S-Scream *
23. When washing your hands you should wet your hands, apply soap and use friction, rubbing all surfaces for five (5) seconds. *
24. Which of the following is a TRUE statement regarding antibiotic safety? *
25. As a volunteer team member, I have completed my Novant Health UVA Health System Hospital Orientation Quiz and acknowledge that I am responsible for its content. I understand that failure to comply with these requirements may lead to appropriate disciplinary actions. *
Thank you for taking the Novant Health UVA Health System Hospital Orientation Quiz.  If you have not missed more than 5 questions, CONGRATULATIONS... you have completed this requirement!  If you have missed more than 5 questions, you will receive additional instructions once you click "Next" and will need to take the quiz again.
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