DESK ASSISTANT
The Desk Assistant (DA) position at Regis University in the Department of Residence Life and Housing is a Work Study position where DAs serve a residence hall community by attending to the needs of the front desk of one of the residence halls or the Residence Village Commons. DAs help maintain the security of the building while providing friendly customer service for the residents and guests of the hall. As the first face people see when entering the residence halls, DAs must present themselves in a professional manner at all times and comply with all University and Office of Residence Life policies., DAs may have time to study and take care of personal business at the front desk during their shifts, as long as they are still able to attend to the needs of the front desk. DAs are broken into two categories: Day Desk Assistants and Night Desk Assistants. Day DAs have shifts from 8am-8pm. Night DAs hold shifts on weeknights (Sunday-Thursday) from 11pm-3am & weekend nights (Friday & Saturday) from 12am-8am.
Basic Functions and Responsibilities:
The basic functions and responsibilities of a Desk Assistant:
- Providing friendly, courteous, and helpful customer service to all residents and visitors
- Reviewing residents’ Regis ID cards as they enter to ensure they live in the building
- Signing in residents’ guests to keep record of who is in the building
- Completing rounds of the building each hour
- Supporting the Residence Life vision and assisting Residence Life professional staff members
- Checking in/out equipment for the halls
- Maintaining community standards and the Regis Code of Conduct in conjunction with hall staff
- Answering the telephone professionally and keeping record of any messages
- Promoting the safety and security of the residence hall and its residents
Students who are hired as DAs are expected, as a minimum, to:
- Have a positive attitude while working
- Greet and welcome people as they enter/exit the building
- Maintain professional communication with supervisors regarding work and the needs of the hall
- Be punctual and attend all shifts and meetings on-time
- Maintain professionalism at all times while working at the desk
- Adhere to all Regis University code of conduct and standards set by Residence Life Staff
Compensation:
- All DAs will be supervised by the Lead Desk Assistant of the hall.
- Day DAs will be compensated at the Tier I level of Work Study pay at $10.20/hr.
- Night DAs will be compensated at the Tier II level of pay at $10.30/hr.
Eligibility and Application Process:
Any student who meets the following requirements will be eligible to apply for a Desk Assistant position:
- Has been a Regis University student for at least one semester
- Maintains a GPA of 2.8 or higher
- Is eligible for Work Study funding
- Is in proper judicial standing with Regis University
- Is available for mandatory Desk Assistant training on Wednesday, August 22nd, 2018 from 1pm-5pm.
If you have any questions about the position or application process, or need any accommodations, please do not hesitate to email the Office of Residence Life and Housing at reslife@regis.edu.
Thank you for applying!