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As part of our ongoing commitment to provide exceptional Customer Service, we would appreciate your participation in the completion of the following score card.
Scoring Scale:
1 = Unacceptable
2 = Poor
3 = Satisfactory
4 = Good
5 = Excellent
Travel Consultant's Name
*
Traveler's Name
*
Email Address
*
Date of Service (MM/DD/YYYY)
*
Please evaluate the consultant who provided service.
*
5
4
3
2
1
Friendliness - Consultant made you feel welcome
5
4
3
2
1
Knowledge/Expertise - Consultant had the knowledge to provide service efficiently and skillfully
5
4
3
2
1
Responsiveness - Consultant demonstrated extra effort in processing your travel requirements
5
4
3
2
1
Understanding - Consultant understood your request and was sensitive to your requirements
5
4
3
2
1
Overall, how satisfied were you with our service?
*
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Additional Comments