TERMS AND CONDITIONS
Section 1. Settlement of Balance Due: (" Liquidated Assets", Defined as the "Date Charge" )
Refund Policy: In the event of missing (previously paid for) rental equipment or missing (previously paid for) food item(s), a refund for the amount of the specific item(s) missing will be given. A refund request must be given in writing within 14 days of the incident. Your refund request must be acknowledged and accepted by the owner. Your refund will be charged back to the credit card that paid for your order. If your event was paid by cash, check, or money order, a check from the Qfire account will be mailed to you. Your refund can take up to 30 days. In the unlikely event, you received unsatisfactory food or service, a food credit for 1 future order may be given at the owner's discretion.
There will be a non-refundable charge of (35%) of your total order for Prepaid Delivery/Drop-off orders canceled within 48 hours of your delivery time. A full refund (for delivery orders) will be issued if you cancel before the 48-hour time frame. Your cancellation must be given in writing and acknowledged by the owner.
(Full-Service Catering Orders)
(The Date Charge will be 35% of the contracted total) is a non-refundable charge to the Caterer for removing the date from availability from other potential clients and will be accounted for in the balances due.
Once the Date Charge is paid, the total cost of this catering agreement may only be reduced up to 20%.
If your event is impossible to complete due to an act of God, Natural Disaster, unbearable weather conditions, or a direct result of a pandemic, your date charge can be used as a credit towards 1 other event where the total cost of the new rescheduled catering agreement is no less than 80% of the current total cost. This credit can be used for up to 1 year from the date of service.
Balance due to caterer by client shall be the TOTAL event contract costs, including state and local sales taxes where applicable, less the Date Charge
Client agrees to pay Caterer all monies due and payable no later than 15 days prior to the scheduled event, unless otherwise agreed upon by the client a caterer in writing.
b. In the event of a request for cancellation 16 or more days before the scheduled event, client agrees that any and all money paid towards the balance of this contract (less the date charge) will not be refundable but can be used as a food credit for up to 1 year from the date of cancellation.
c. Cancellation within 15 days of service, half of the remaining balance (less the date charge) will be charged and the remainder can be used as a credit for up to 1 year from the date of cancellation.
d. In the event of a request for cancellation within 7 days of your event no refunds or credit will be allowed
d. Refund Policy: In the event of missing ( previously paid for) rental equipment or missing food items, a refund for the amount of the specific item(s) missing will be given. A refund request must be given in writing within 14 days of service. Your refund request must be acknowledged and accepted by the owner. Your refund will be charged back to the credit card that paid for your event. If your event was paid by cash, check or money order, a check from the BBQ Daddy account will be mailed to you. Your refund can take up to 30 days. In the unlikely event you received unsatisfactory service, a food credit may be given at the owner's discretion. Your initial date charge will be refunded in full if Qfire Catering or any of our affiliates are unable to perform the duties agreed upon in this Catering Agreement.
Section 2. Additional Services: Client agrees to pay for any and all additional services requested by the client, e.g. decorations, rental of facility, rental of equipment, and all supplies; set up of rental equipment, refuse removal, etc. Additional services requested shall be included, and added to the Catering Agreement where time permits. Verbal modification by the client the day of the event will be included on the settlement bill.
Section 3. Modifications to this Agreement: Client and Caterer agree that modifications in regards to guest count, food/equipment selection, and times of service, can be made to this Catering Agreement until 15 days prior to service. A decrease in the total guest and/or contract total will not be allowed once the final payment is made (at any point in time).
Duties of the Caterer:
a. Cater represents to the Client that Qfire Catering is licensed with the State of Arizona and California and is in compliance with county health department rules and regulations
b. Caterer maintains a general liability insurance policy. For each and every event.
Caterer agrees to provide service to the Client for the Term listed on page 1 above. Service shall include Preparation and Service of the food items as specifically provided at the top of page one
c. Caterer agrees to provide any and all additional services as requested and previously agreed upon by the Client and caterer. Caterer shall be responsible for initial payment of fees and deposits assessed by any rental of equipment or supplies obtained from an outside source or vendor and offered by the Caterer.
Duties of the Client:
a.Client agrees to provide a suitable contracted facility for Caterer to perform duties required for the number of guests expected. Client agrees to arrange for, or personally provide access to said facility to accommodate the reasonable set-up and preparation prior to the event. Client acknowledges responsibility for any and all liability arising from rental and use of said facility, that is not a direct result of the caterer’s activities.
b. Client acknowledges liability for any damage to rental equipment used during the course of the event while on the client's premises.
c. Client agrees to full responsibility of all financial arrangements provided for above.
d. Client agrees that a reversal on a credit card charge will not be allowed and that if reversal does occur the Client is liable for 2 times the originally charged amount, as well as any chargeback fees and all other costs incurred by the caterer, including but not limited to, collection of the debt, bank charges, check charges, etc.
f. Client agrees that in the unlikely event the Qfire Staff leaves a mess or stain(s), Client will notify caterer within 48 hours of the event. The Qfire staff will have up to 5 days from the time of the report to clean to clients' satisfaction.
Leftovers: Leftover food can and will ONLY be left if the client has a proper temperature-controlled place to store the food. The place the client chooses to store their leftover food must maintain a temperature of 44 degrees Fahrenheit OR BELOW. Or 141 degrees Fahrenheit OR ABOVE. (ie. oven or refrigerator) If the destination(s) for the leftover food doesn't meet these requirements then NO food Shall be left. It is also the clients responsibility to provide proper food storage containers if they would like to keep any leftover food. BBQ Daddy Catering can also provide leftover food storage containers at the client's request for an additional charge. This request MUST be written in the notes of the Catering Agreement before the Qfire Staff show up for service.
Arbitration: Failure of either the Client or Caterer to comply with the agreements set forth in this Catering Agreement shall make the party liable for damages to the affected party. Any claim by either party for such damages shall be presented in writing to the other party within 15 days past the event date. If a dispute arises both parties agree to give an honest effort to try and come to a resolution. Both parties agree to obtain an arbitrator or mediator should a dispute arise and no agreement is made between the client and caterer.
The obligation of Heirs and Assigns: The terms of this Catering Agreement shall be binding upon the heirs and assigns of both parties.
Caterer: Terry Matthews, Qfire Catering, LLC
By: Terry Matthews ~
Owner and Head Chef