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Patient Satisfaction
Our Patient Satisfaction Survey is scored using the following scale:
5 is Very Satisfied | 4 is Satisfied | 3 is Neutral | 2 is Dissatisfied | 1 is Very Dissatisfied
Please Answer the Following Questions using this scale.
Office and Registration Process:
1) The ease of which to schedule your appointments.
*
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied
X - Not Applicable
2) Waiting area was comfortable and pleasant.
*
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied
X - Not Applicable
3) Facility was clean.
*
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied
X - Not Applicable
4) Billing/Registration procedures were efficient.
*
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied
X - Not Applicable
Treatments and Therapist:
1) Professionalism of the therapist.
*
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied
X - Not Applicable
2) Attention provided by the therapist.
*
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied
X - Not Applicable
3) Treatments were tailored specifically for my needs.
*
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied
X - Not Applicable
4) Explanation of treatments.
*
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied
X - Not Applicable
5) Treatment sessions began on time.
*
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied
X - Not Applicable
6) Outcome of your therapy.
*
5 - Very Satisfied
4 - Satisfied
3 - Neutral
2 - Dissatisfied
1 - Very Dissatisfied
X - Not Applicable
General Questions:
1) Would you return to McCabe and Brady Physical Therapy for future needs?
*
Yes
No
2) Would you recommend a friend or family member?
*
Yes
No
3) If you attended Physical Therapy in the past, how did we compare.
*
5 - Far Superior
4 - Superior
3 - Comparable
2 - Less than comparable
1 - Worse
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